When you call 911 you expect emergency assistance. However, for those unlucky individuals who reached 911 operator Crenshanda Williams, they were completely disregarded. Williams has been charged with interference with an emergency telephone call after she hung up on callers multiple times because she "didn't want to talk to anyone at that time."
Williams began working for the Houston Emergency Center in July 2014. Her supervisors realized that between Oct 2015 and March 2016, there were thousands of calls that she disconnected, with a high number of "short calls" lasting less than 20 seconds.
They have the recordings of the calls and have released some of the transcripts from March 12 2016 that show that Williams hangs up almost immediately.
Williams: "Houston 911, do you need medical, police or fire?"Male Caller: "This is a robbery,"Williams is heard sighing and then hangs up.
She even hung up on an officer who was reporting a street racing incident.
Williams: "Houston 911, do you need medical, police or fire?" Officer Molten: "This is Officer Molten. I'm driving on 45 South right now and I am at..." Williams cut off the call and is heard speaking before the recording cut out: "Ain't nobody got time for this. For real."
The officer confirmed the hang up call when investigators reached out to him and told them that he had called back in and got another operator.
Williams admitted to disconnecting the calls because she "did not want to talk to anyone at that time" and had charges filed against her. Her neglect actually led to a person dying because authorities were too late when they finally got the scene of the robbery. She is set to go to court next week to answer for the thousands of calls that were cut short in the Oct 2015 - March 2016 time period.