Hawaiian Airlines is taking some serious heat after a new policy allows gate agents to weigh passengers they have concerns over. The policy is in place at Pago Pago International Airport in American Samoa.
"It's in order to make airplane weight and balance limitations," a Hawaiian Airlines customer service agent told The Post.
Hawaiian Airlines conducted a survey that shows the average airline passenger is getting heavier, which is requiring different distributions of passengers on planes. Passengers are no longer allowed to choose their own seats for flights so that attendants can choose who sits where to evenly distribute weight throughout the aircraft.
If a gate attendant feels a passenger is too overweight, or they can't accurately estimate their weight, the attendant can weigh the passenger at the gate to determine where he or she will sit.
"We're having a tough time explaining it (the policy's rationale)," the customer service agent said. The airline admits they've received multiple gripes and complaints from passengers, claiming it is discriminatory and offensive.
Avamua Dave Haleck and Daniel King have filed formal complaints to the US Transportation Department.
"Of course Hawaiian is saying that 'yes it is a safety issue,'" Haleck said. "So have we been flying unsafe for all these years?"
Close to 75% of all Samoans are obese, according to the CIA World Facebook page. But does that mean they should have to be subjected to weigh-ins before flights?