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Family Traumatized After Reading The Note UPS Left About Their Dog

Cynthia Wakelin was expecting a package but when she came home one day and saw the "missed delivery" slip, there was no way she could have prepared for what it said. She read the note on the card and was in complete shock.

The UPS driver had left a note that said "Sorry, but I backed over Tobey [sic]. He's dead by where I turn around. I didn't see him behind me. Sorry."

Wakelin said that "All I saw on the note was 'Tobey' and 'he's dead', and I just started screaming. I told my girlfriend to get my kids in the house. My son was asking what was wrong, and I said I needed to find Toby. I guess I didn't believe it was true."

She said she found the Sharpei-terrier hidden under a log in a wooded area. She was absolutely heartbroken. The driver knew the dog as he delivered packages to their home regularly. Wakelin points out that there is a phone number on Toby's collar that the driver could have called. "If he would have called me, it would have lightened the blow a little bit," Wakelin said, "I don't ever want to see his face again."

It went from bad to worse when she tried to report the incident. The UPS customer service agent who she spoke to didn't care at all and told her "At least he had the heart to leave a note and didn't just leave your dog dead on your driveway."

UPS did send out a much more sympathetic representative to her home to apologize in person the very next day and was actually there when the driver came back to attempt to deliver the package. She shared the note on Instagram with a heartbreaking message.

PLEASE SHARE! THIS IS TO TRY AND CHANGE @UPS POLICY! WHEN AN A PET IS INJURED OR KILLED THERE SHOULD BE A CALL! IT SHOULD NOT BE IN A SAME CATEGORY AS A PACKAGE. LEAVING A NOTE IS NOT OK! A @ups driver killed my 14 y/o dog, Toby, and left this note on my door! He also put his body where I had to search for him. My phone number was on the package and on my babies collar. You took my baby! You couldn't even call and tell me or give a sincere apology? You thought you could redeliver my package the next day and apologize (according to your supervisor because I reported it and you did not )? We weren't worth your time that day? I had to come home WITH MY KIDS and find a note! Do you know how traumatizing that is for a 6 year old boy?! I'm sick. My whole family is sick. This is not acceptable! I live far off the main roads. You failed to pay attention and have no heart! You ripped my family into pieces all because of a policy @ups needs to change ! I didn't get to say goodbye to the first dog I have ever owned. He was my family. He was my child's best friend. We deserved a call. #iwantmydogback #mansbestfriend #Dogsmatter #dogs #dogstrust #changeupspolicy #wspca #inhumane #ups @oprahmagazine @oprah #oprah #foxnews @foxnews #nbc @nbc @instagram #instagram

A post shared by @teamyummymummy on

It says "PLEASE SHARE! THIS IS TO TRY AND CHANGE @UPS POLICY! WHEN AN A PET IS INJURED OR KILLED THERE SHOULD BE A CALL! IT SHOULD NOT BE IN A SAME CATEGORY AS A PACKAGE. LEAVING A NOTE IS NOT OK! A @ups driver killed my 14 y/o dog, Toby, and left this note on my door! He also put his body where I had to search for him. My phone number was on the package and on my babies collar. You took my baby! You couldn't even call and tell me or give a sincere apology? You thought you could redeliver my package the next day and apologize (according to your supervisor because I reported it and you did not )? We weren't worth your time that day? I had to come home WITH MY KIDS and find a note! Do you know how traumatizing that is for a 6 year old boy?! I'm sick. My whole family is sick. This is not acceptable! I live far off the main roads. You failed to pay attention and have no heart! You ripped my family into pieces all because of a policy @ups needs to change ! I didn't get to say goodbye to the first dog I have ever owned. He was my family. He was my child's best friend. We deserved a call."

She wants the company to change their policy so that owners can prepare themselves before seeing their pet at home.

The spokesperson for UPS has made a statement saying that β€œUPS apologized to the customer for this unfortunate incident. Our local manager personally visited the customer and gave our condolences. The driver involved has been disciplined, and the company will make a goodwill payment to the customer."

Wakelin is still not satisfied with how the company treated her and is speaking to animal rights lawyers to see if they can change the policies that UPS has about animals. She wants β€œUPS to make it a point to tell their drivers that they need to care about the people they are delivering these packages to. And if their pets get hurt – even if they don’t care – they should act like they care.”

What do you think, was the driver right in leaving a note or should he have called?

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