There's no doubt that working in retail can often be stressful. After all, you're handling dozens of customers from all walks of life every day, some of whom can be frustrating to deal with.
Despite it all, employees are advised to follow the unwritten rule that the "customer is always right," and avoid confrontations as much as possible, even when provoked.
A former Panera Bread employee from Druid Hills, GA didn't seem to have gotten the memo and took it a little too far when she lost her cool while serving a customer.
20-year-old Toriana landed herself in hot water after a customer named Karensa Harris accused her of insulting her and the proof is on the receipt.