Peggy Uhle cannot thank Southwest Airlines enough after they kicked her off her flight to Columbus.
But it was for good reason she was removed from the plane and she will never be able to repay the airline for their kindness.
Peggy was on a flight from Chicago to Columbus. She was in her seat, plane still on the runway, when all of a sudden the plane turned around and went back to the gate. Peggy was approached and asked to leave the plane. There was no explanation offered. All they told her was to go check in at customer service immediately.
"I figured I was on the wrong plane. The gate agent told me to check in at the desk and when I did she told me to call my husband," Uhle said.
As it turns out, Peggy's son, who lives in Denver, had been in a serious accident and was in a coma suffering from a head injury. Her husband must have called the airport, hoping to catch Peggy before he left. Before Uhle had left the desk, Southwest Airlines had already booked her on a non-stop flight to Denver, free of charge.
"They offered a private waiting area, re-routed my luggage, allowed me to board first and packed a lunch for when I got off the plane in Denver," Uhle told Boarding Area. "My luggage was delivered to where I was staying, and I even received a call from Southwest asking how my son was doing."
Peggy Uhle says her son is still recovering from his injury, but she couldn't be more grateful for the way Southwest Airlines treated her. Even though most companies are focused on making a big buck these days, it's clear that some still care about the human race.