Video posted to social media shows a man being forcibly removed from an overbooked United Airlines flight.
Passengers captured the moment on camera when a man described as a doctor was forcibly removed from his seat and escorted off the plane by staff and security.
Social media users reported that the airline had asked passengers to leave the plane voluntarily, but this man refused.
One passenger overheard the man's conversation with United employees. According to witnesses, "he told police and the United employees that he had to be a the hospital in the morning to see patients."
According to another passenger, "Kids were crying and people [were] disturbed."
According to the New York Daily News, passengers were offered up to $800 and a hotel stay to give up their seats to United employees who needed to be in Louisville on Monday.
No one budged, so the airline randomly selected passengers for removal.
The man appears to be disoriented and bleeding, yet United Airlines released this statement:
"After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate."
Eyewitnesses were shocked.
According to the Daily News, the disoriented man was allowed back on the plane and received medical attention.
Do you think this was justified or abusive? Should customers have to pay the price for United Airlines' mistake?