Flying these days can be extra stressful for passengers and flight crew. With recent reports of airlines double-booking seats, forcible removal of paying passengers and violence, it's no wonder that this young couple were seriously worried when their baby began to scream on a crowded plane.
Whitney Poyntz, her husband and their four-month-old daughter were seated on a WestJet flight from Palm Springs, California to Calgary, Canada when 'all hell broke loose.'
Baby Kennedi was asleep when the family boarded the flight, but 30 minutes later, the little girl awoke and let loose a loud wail.
Though her parents tried everything they could to settle her down, the little girl would just not be soothed.
Passengers glared at them, they were under pressure to calm their screaming child, who was most likely in pain from pressure changes in the cabin.
That's when flight attendant Ashley approached their seats...
The parents didn't know what to expect. Would she ask them to move? What could they do?
Instead of scolding the parents for being unable to soothe a restless baby, Ashley asked if she could walk up and down the isle with the little one.
Whitney was stunned, but willing to give it a try. Ashley scooped up baby Kennedi and managed to calm her right down.
In her Facebook post about the incident, Whitney praises Ashley for going above and beyond with her customer service and masterful baby whispering.
"Never would I ever think someone would ever do that, volunteer to take your screaming child, but she did. Westjet (Ashley) I would like to thank you for the over and above customer service (baby whispering) that you gave, truly the greatest airline," she wrote.
Finally! Some good news about great people. We need more Ashleys in this world!
