Fight Breaks Out After Customer Locked In Nail Salon For Refusing To Pay Bill

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Fight Breaks Out After Customer Locked In Nail Salon For Refusing To Pay Bill

Global News

For plenty of people, having their nails done is a creative form of expression to depict who they are.

Although some individuals may chose to paint their nails themselves, other people prefer to have them done professionally, which while is relaxing, gives someone else control on a part of your outward appearance.

And while you aren't always guaranteed to have the results you wanted, you're expected to pay regardless.

However, when one woman became dissatisfied with her nails, she refused to pay the full price for the service, resulting in a full blown melee.

"You can fix my nail or I'm not f***ing paying."

On August 4, Ashley Deshaies, 26, went to HD Nails in Chilliwack, British Columbia, Canada to have a manicure and pedicure, but refused to pay the $76 bill after claiming there were problems with her nails.

An argument broke out when Deshaies said she would only pay half the bill unless the imperfections were fixed, which allegedly resulted in her becoming locked in the salon by its employees.

Ashley Deshaies fighting with the nail salon staff
The altercationGlobal News

Footage of the altercation showed the furious customer screaming at the staff, and then being forcibly held back from exiting the premises.

"They're all different lengths ... you guys didn't even finish my toes," Deshaies is recorded arguing. "It looks horrible."

"You can fix my nail or I'm not f***ing paying," she added.

"You liar!" a staff member is heard yelling back.

The staff preventing Ashley from leaving
The staff prevented Ashley Deshaies from leaving the salonGlobal News

Deshaies was able to call her stepfather, Bernier Besier, who arrived on the scene with a family friend, Fred Rischanek, who claimed she was in "total distress, and she just wanted out of there."

"She was just saying, "˜help me, help me,'" Rischanek continued.

Deshaies and HD Nails' owner Anna Dang said they both came out with bruises and scratches before the Chilliwack RCMP arrived on the scene and ordered Deshaies to pay $23.

Ashley Dang
HD Nails' owner Anna DangCTV

However, the Deshaies' family claim the officers involved didn't take her statement, and "threatened to arrest her for fraud" if she refused to pay her bill.

"That was handled very unprofessionally, in my opinion," Besier told CTV. "He should have basically taken the statements from both sides and said, 'If you want your money for the service provided, take her to civil court.'"

"Why would you spend $10,000 chasing $200?"

According to consumer rights activists, customers are allowed to forgo paying for a service they aren't pleased with, as long as they give out their contact information should the business chose to take legal action against them.

"If you've got something that you don't like, you're pretty stupid if you just take it and be quiet and walk away from it," Bruce Cran of the Consumers Association of Canada told Global News.

"Why would you spend $10,000 chasing $200?" he added.

Ashley Deshaies showing off her nails
Ashley Deshaies showing off her problematic nailsGlobal News

Take a look at the footage before you decide who's side your on, then let us know your take in the comments!

for the people who would like to share this! (the owner of HD Nails decided to post this video on her facebook account. she has since taken down the video but luckily i screen recorded it. please do not go here! i have heard a few bad complaints from people i know and this video is just one of the many customers that were probably treated like this. Not right.)

Posted by Semanntha Shpeley on Sunday, August 5, 2018

[H/T: Global News, CTV]

Maya has been working at Shared for a year. She just begrudgingly spent $200 on a gym membership. Contact her at