While none of us expect to be treated like royalty when visiting a fast food restaurant, it doesn't mean that we don't deserve the best service possible.
A polite greeting, speedy service and quality food are all part of the overall experience of dining out. So you can imagine the shock and anger one Alabama mom felt after her son was ridiculed by employees at a local Wendy's.
Teneeshia Bush and her 15-year-old son, Quenterus Brown, stopped in a Wendy's store so she could buy him a treat, but as soon as they walked into the fast food joint they knew something wasn't quite right.
The mother-son duo noticed that everyone behind the counter was hysterically laughing as they placed their order.
It wasn't until Teneeshia got the receipt that she understood what the hoopla was all about and trust me, you'd be outraged too if this happened to your child.
As with most fast-food restaurants nowadays, instead of a number, the customer's name is usually printed on the receipt that accompanies their order.
But in Teeneshia and Quenterus' case, the receipt for the junior cheeseburger they ordered didn't have either of their names on it, instead it read "Lil Ugly Dude." In fact, the cashier didn't even bother asking for a name before processing the order.
While Teeneshia was angry beyond belief , Quenterus was brought to tears by the actions of the cashier and the by-standing staff.
“It hurt my feelings,” Quenterus told WKRG. “It made me cry. I was embarrassed and I felt bad.”
The bewildered mom took to Facebook to write about the incident and call out Wendy's for the action of its employees.
“You don’t go around making fun of people,” said Teeneshia. “You don’t know their situation, that’s bullying.”
“Don’t just put anything on the receipt,” she continued. “Make your customer feel welcomed to come back and shop or visit your store again.”
Soon after, her post began to go viral and officials at Wendy's caught wind of the news. They released a statement addressing the staff's behaviour and the actions taken to fix the problem.
“Wendy’s has been a part of this community for many years, and we were certainly disappointed to learn that one of our employees treated a guest in such a rude manner. We take this seriously, and we no longer employ this individual,” Ed Sheffield, director of management services at Wendy’s said in a statement.
“When we learned of the incident, we immediately contacted the guest. We apologized to the young man and his mother and look forward to welcoming them back to Wendy’s again.”
You can watch Teeneshia and Quenterus talk about the entire incident with WKRG in the video below: