Most people would never expect to receive the same level of service they get at a five-star restaurant from a fast food eatery, but that doesn't mean that they aren't expecting good service.
Recently, a Michigan man and his group of work friends were shocked by the hateful behavior of a local pizza store employee.
In a Facebook post, Jason Charboneau explained that he and his pals just wanted some pizza, but ended up getting more than they bargained for. "The gal that took the order had an interesting name for us," he wrote.
When the pizza was delivered, Charboneau noted that his name was missing from the receipt, and instead the words "White Trash" were printed in its place.
Of course, the group were taken aback by the restaurant's use of the derogatory term, and Charboneau did not hesitate to file a complaint with the chain's corporate office.
Charboneau has not met the employee who wrote the hateful words, but he does have a message for them - "grow up, at the very least, and lose the hate."
Jets Pizza has apologized about the incident and condemned the employee's behavior.
"Regarding the incident from last night, as soon as we found out about this situation, we contacted the customer to let her know, that the behavior she experienced is unacceptable and a clear violation of our service standards. We apologized and assured her that we, as a company, do not tolerate this type of behavior, in our stores. We have since made suggestions to managers of this franchise, location, on how to deal with the employee, who caused this regrettable situation,” the statement read.
Charboneau has since received a refund as well as a store credit for future purchases, but neither he nor his friends have plans to return to the restaurant.
"I don't need to know what people think of me," he said.
In a follow-up Facebook post, Charboneau explained that he has no intention of playing the victim. He just wanted to share his story to encourage people to "stop the hate" and spread love during the holiday season.
"My response was to tell everybody to stop with the hate and do your job. I know from my work history it’s not always the easiest to be nice. Try anyway,” he wrote. "So during this holiday season, spread love not hate. Don’t pre-judge. Let others be themselves so they don’t misdirect hatred on others,” he added.